Terms & Conditions

Sala Phones recommends that you print and keep a copy of these terms and conditions for future reference.

Important information about us

Sala Phones is a trading name of Smartphone Group Limited. Smartphone Group Limited is a limited company registered in England and Wales under company number 11103113. Our main trading address is;

Unit 10
Rocheview Business Park
Milhead Way

Our VAT number is GB295636459

Service availability

We do not accept orders from addresses outside the United Kingdom nor do we accept orders for delivery to addresses outside mainland Great Britain or Northern Ireland. We reserve the right to cancel and refund any orders which originate from a location or provide a delivery address outside of our geographical service limits. In the event that we cancel an order based on our geographical service limits, we will provide a full refund including any shipping fees paid.

Your status

By placing an order through our website, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are at least 18 years old;
  • You are resident in the United Kingdom;
  • You are accessing our website from the United Kingdom; and
  • You are a private individual and purchasing products in your capacity as such.

How the contract is formed between you and us

Your order is an offer to us to purchase the Product(s) in your order. You are deemed to have placed an order when you complete our checkout process and provide your payment method details. Upon completing your order, we will send you a confirmation email describing the items you have ordered, and detailing your order reference number. All orders are subject to our acceptance by e-mail confirming that the Product has been dispatched. We may refuse to accept your order:

  • where the product is no longer available;
  • where we have not received full payment for the order;
  • where there has been a pricing or Product Information error;
  • if you do not meet the eligibility criteria set out under the 'Your status' section.

Our status

We may provide links on our website to the website of other companies, which may or may not be affiliated with us. Sala Phones does not provide any warranty or guarantee that the Products sold by third party sellers whose links are available on our site will be of satisfactory quality. Any such warranties must be provided directly to you by the third party seller. 

Availability and delivery

Our goal is to dispatch all orders purchased before 3PM UK time, however all delivery timescales are estimations only and may be subject to change at our own discretion.

All dispatched orders will be sent on a next day delivery service of our choice. Sala Phones does not take responsibility for delays, mistakes or errors by any of the courier services we employ which result in the late or non-delivery of your item. If you are concerned that your delivery may have incurred a delay please contact the relevant courier to check the status of your parcel before contacting Sala Phones. Your dispatch confirmation email will contain the courier name and the relevant tracking number for you to track your parcel.

If you believe your parcel has been lost or miss-delivered, please contact the Sala Phones support team immediately on support@salaphones.co.uk, quoting your order number. In the case of a missing item, Sala Phones will open an investigation with the relevant courier company on your behalf. Providing the courier company accepts liability for the loss or miss-delivery of an item, a full refund will be provided. Due to the complicated nature of these claims, please allow up to 60 days for us to provide a final response on the investigation.

Risk and ownership

All products purchased from us will be your responsibility from the time of the delivery.

Ownership of any Sala Phones Products which are delivered to your address will only pass to you once full payment for such Products has been received. Any items which have been delivered to you by mistake by Sala Phones remain the property of Sala Phones and must be returned immediately. If you receive anything you believe you shouldn't have, please contact the support team on support@salaphones.co.uk.

Any products sent to Sala Phones are your responsibility until they have been delivered to Sala Phones. Sala Phones does not accept liability for any damage or loss which occurs whilst your product is in transit to us. We strongly advise that all products sent to us are packaged inside a strong, rigid box with thick cushioning material (such as foam or bubble-wrap) surrounding the item. If sending your device to us using our free Royal Mail tracked returns service, please note that your parcel will only be insured up to a maximum of £100.00. If your device is worth more than this, you may wish to purchase your own shipping label with a more suitable level of insurance.

In the case that the contents of your parcel are lost or damaged whilst in transit to us and whilst using our free Royal Mail tracked returns service, we will be responsible for raising a claim with the courier and may require additional evidence from you such as your proof of postage receipt or proof of condition of the device prior to dispatching it to us. Please note we are unable to provide any remuneration for a damaged or lost unit until the claim is accepted and paid by Royal Mail. In the case that a claim is accepted and paid, we can only provide remuneration the value of the lesser of; the quote provided to you in your original confirmation email for the device in question, or the amount paid by Royal Mail in settlement for the claim.

In the case that you send us your device without using our free Royal Mail tracked returns service and the contents of your parcel are lost or damaged whilst in transit to us, you will be responsible for raising a claim with the relevant courier. Sala Phones will endeavour to provide evidence, where it can be reasonably expected to do so, to help you progress your case. Sala Phones cannot remunerate any value in this case, regardless of the decision made by the relevant courier.

We may, at our sole discretion, request proof of ID prior to making payment for any goods once they have been received and inspected on our premises. In the event that you are unable to provide evidence of a valid UK ID showing your full name and date of birth, or the ID you provide does not match the name you provided on your order, or the ID you provide shows that you are currently under 18, we may elect to cancel the transaction and return the goods to you immediately, free of charge.

Personal data contained on devices sent to us

You have sole responsibility for any data stored on your device and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data. If you return an item to us for whatever reason, we do not take any liability for any data on the device or for the loss and corruption of any data. 

By sending your device to Sala Phones, you agree to release us from all claims, damages or losses with respect to the device and any other item sent to us with the device, any data stored therein or on any media used in conjunction with the device and/or any accessories, (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that such data is removed from the device and/or any accessories before sending the device to Sala Phones.

Please ensure your data is wiped or backed up before sending your device to us. We do not offer a data recovery service. Pin Locks and passwords must be removed before you send your device to us. If we receive a returned device with a Pin Lock and/or iCloud on the device, we may reject your return. We advise that all sim cards, memory cards, and accessories are taken off the device before returning a device for a refund, repair or replacement. We will not be liable for the loss of any accessories, sim card, memory or any item sent back to us. 

Pricing and payment

Whilst we endeavor to ensure our prices are always correct, it is always possible that some of the Products listed on our website may be incorrectly priced. If a price paid for a Product is found during our pre-dispatch checks to be higher than the correct price, we will refund the difference to the buyer immediately. If the price paid for a Product is found during our pre-dispatch checks to be lower than the correct price we reserve the right to reject the order and provide a refund to the buyer, or contact the buyer with instructions on how to pay the additional amount due.

All Product prices include VAT at the prevailing rate. The price displayed on our website includes all delivery charges unless stated otherwise.


All Sala Phones Products are covered by the Sala Phones One Year Warranty which is available to read here. You are advised to read this wording in full before making a purchase from us. 

All returns must pass the criteria as laid out in the Sala Phones One Year Warranty wording to be considered for repair, replacement or refund.

To make a claim under this warranty, click here.

The Sala Phones Return Policy is provided separately from your statutory right to return faulty goods as outlined in the Consumer Rights Act in October 2015.

Our Definition of 'Fast & Free' Delivery

All products are dispatched promptly from our warehouse on expedited courier services. These services include Tracked 24 and Special Delivery via Royal Mail, and Express Domestic via DHL, among various others. We reserve the right to choose the service and courier we deem most appropriate for each delivery, based on a range of our own factors. In all cases, we ensure that you, as the customer, will be reimbursed for any post which is proven lost or stolen after investigation by the relevant courier. We cannot make any guarantees on delivery timeframes, and whilst we endeavor to get our products to our customers as quickly as possible, we cannot provide any credit or reimbursement for late or slow delivery for any reason.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks
  • the acts, decrees, legislation, regulations or restrictions of any government; and
  • pandemic or epidemic.

Our right to update or change these terms and conditions

We reserve the right to update and amend these terms and conditions at our discretion by posting them on our website.

You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to these policies or terms and conditions is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation e-mail.

Our website

We own or are licensed users of all intellectual property rights in our website and all material and content on our website. You may use this site and the materials and content on our website for personal, non-commercial use only. All other use or reproduction of our website or materials or content on our website is strictly prohibited.

Our website is provided on an 'as is' and 'as available' basis without any representation made and we make no warranties of any kind, whether express or implied, in relation to our website. We make no warranty that our website will meet your requirements or will be uninterrupted, timely or error-free or that our website or the server that makes it available are free of viruses or bugs.

While we endeavour to ensure that our website is normally available 24 hours a day, we will not be liable if for any reason our website is unavailable at any time or for any period. Access to our website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control as set out above.

Data protection and privacy

Your data protection and privacy rights are set out in our Privacy Policy.